WOODEN STANDEE

📦 Dispatch Time:

All custom wooden products are made to order and dispatched within 3-6 working days after confirmation.

🚚 Delivery Timeline:

We deliver across India in 7–10 working days from the date of order.

💌 Shipping Partner:

We use trusted delivery services like Delhivery, Bluedart, and DTDC to ensure safe and timely delivery.

🔄 Order Tracking:

Once your order is dispatched, a tracking link will be sent to your WhatsApp and email for real-time updates.

🎁 Secure Packaging:

Each product is carefully bubble-wrapped and packed in premium protective boxes to avoid any damage in transit.

📍 Pincode Not Serviceable?

In rare cases where courier access is limited, we’ll contact you personally for an alternative solution.

🛡️ Returns Policy

At Tales on Wood, every piece is handcrafted with care and customized just for you. Hence, returns are only accepted under the following conditions:

• Damaged Product Delivered
• Wrong Product Received
• Manufacturing Defect

To process a return or replacement, the customer must share an unboxing video at the time of delivery within 2 days of receiving the order. This helps us validate the issue and initiate a hassle-free resolution.

📦 Return Shipping

We’ll arrange a pickup from your location at no extra cost to you.

💸 Refund Policy

Refunds are only applicable before the final sketch is made. Once your order has moved to the production stage, cancellation is no longer possible. For post-delivery issues, we offer replacements, not refunds.

🔧 Warranty

Products with LED lights come with a 6-month functional warranty. If the lights stop working within this period, we’ll repair or replace the product at no extra cost. (Warranty does not cover physical damage or misuse.)

For assistance, simply reach out to our support team on WhatsApp or email. We’re here to help.