Shipping policy

🚚 Shipping Policy

Effective Date: 01/04/2025

At Tales on Wood, every order is handcrafted with care and love. We aim to deliver your personalized wooden gifts safely and on time, wherever you are.

🪵 1. Order Processing Time

Each Tales on Wood product is custom-made, and production begins after we receive your order (or advance payment).
Orders are usually processed and dispatched within 7 working days.
In some cases (like high-detail customizations or unforeseen delays such as power cuts, floods, or national emergencies), dispatch can take up to 10 working days.
We will keep you informed in case of any delay beyond the mentioned period.

🇮🇳 2. Domestic Shipping (India)

We primarily ship across India via Delhivery and BlueDart, our trusted courier partners.
Customers automatically receive tracking details via SMS or WhatsApp from the courier once the order is dispatched.
Delivery time is typically 2–4 working days after dispatch. Most orders reach within 3 days on average.
Standard Shipping is free across India.
Express Delivery is available at an additional charge (calculated during checkout or confirmed manually).

🚌 3. Emergency or Manual Shipping (Special Cases)

In rare urgent cases, we may ship your parcel via bus service or local transport (especially for same-day or 24-hour deliveries).
This is done only after customer approval.
You will receive all shipping slips and bus details for self-pickup at the nearest station.
If extra delivery costs apply (due to weight or urgency), Tales on Wood may split the extra amount 50–50 with the customer — only after mutual consent.

🌍 4. International Shipping

Yes, we ship internationally to selected countries.
International shipping charges are borne entirely by the customer.
Once your order is ready, we will inform you about available courier options and rates.
Delivery time varies depending on destination and shipping mode (air or sea).

🧾 5. Shipping Confirmation & Tracking

You will receive a shipping confirmation email or WhatsApp message once your order has been dispatched.
The message will include your tracking number and courier name for real-time updates.
If you don’t receive tracking details within 10 days of placing your order, please contact us at hello@talesonwood.com.

🛡️ 6. Delivery Guarantee & Razorpay Protection

Your payment and delivery are protected under Razorpay’s Money Back Promise.

If your order is not delivered, damaged, or mismatched, Razorpay’s Buyer Protection covers your payment.
You can raise a claim within 2 days of delivery through Razorpay’s Buyer Protection portal.
Tales on Wood will also assist you directly in resolving any courier or delivery issue.
👉 Razorpay Buyer Protection – Money Back Promise

📦 7. Damaged or Lost Packages

If your order is damaged in transit or lost before reaching you, Tales on Wood takes full responsibility.
We will resend a new replacement product free of charge after verification.
Please allow extra time for reproduction and redelivery of custom pieces.

🚫 8. Non-Delivery Due to Incorrect Address

Please ensure your shipping address and contact details are correct at checkout.
If the package is returned to us due to incorrect address or contact unavailability, redelivery charges may apply.

💬 9. Contact for Shipping Queries

For shipping-related queries, urgent deliveries, or tracking assistance, please contact:

📧 hello@talesonwood.com
📍 Tales on Wood, 3, Tales on Wood Manufacturing Unit,
Mukherjee Nagar, Near Soni Aata Chakki, Sikola Bhata, Durg, Chhattisgarh 491001, India

❤️ 10. Our Promise

We handle every order like a story in wood — made with care, packed with love, and shipped with reliability.
Your trust means everything to us, and we ensure a safe, transparent, and secure delivery experience, every single time.